Replacements & Exchanges

Exchanges

If you received a defective item and need to exchange it for the same item, email us at returns@greatamericangeneralstore.com to request a replacement.

If you would like to exchange an item for a different one, email us at returns@greatamericangeneralstore.com to return the original item and place a new order for the item you'd like to purchase.

Damaged Items

If you receive an item that was damaged, email us at returns@greatamericangeneralstore.com. At that time, you can tell us if you want a refund or replacement.

If you feel your item was damaged due to poor packaging, please let us know email us at returns@greatamericangeneralstore.com about the packaging.

Defective Items

If your item isn't working properly, please check the product manual (which arrived with the item) and the GreatAmericanGeneralStore.com detail page for the product.  If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact the product's manufacturer directly.

If you're unable to resolve the problem after contacting the manufacturer, email us at returns@greatamericangeneralstore.com to find more information about receiving a replacement or returning your item for a refund.

Wrong Items

If you receive a wrong item, email us at returns@greatamericangeneralstore.com

Health & Personal Care

Most health and personal care items purchased from GreatAmericanGeneralStore.com are easily returned to GreatAmericanGeneralStore.com within 30 days of receipt of shipment. These items must be unopened and in new condition.

Make-up may be returned after it has been opened if the color of the product does not meet your expectations.

Some Health & Personal Care products are not returnable, including:

• Cholesterol monitors
• Diabetic/glucose monitors
• Fragrances
• Thermometry

If you have a problem with a product and it isn't returnable, please email us at returns@greatamericangeneralstore.com .

Beauty

Beauty items purchased from GreatAmericanGeneralStore.com are easily returned to GreatAmericanGeneralStore.com within 30 days of receipt of shipment, email us at returns@greatamericangeneralstore.com . These items must be unopened and in new condition.

Grocery Returns

We cannot accept returns of grocery items purchased from GreatAmericanGeneralStore.com, including food and household items.

If you aren't satisfied with the quality of the product you purchased, please email us at returns@greatamericangeneralstore.com.